FAQs

Home delivery costs are free for all countries in the European Union. For shipments to countries outside the European Union the shipping cost will be 25 euros.

Our standard delivery time is 2-5 business days.

However, if the product is in production or out of stock, an additional 15 business days may be required.

We want to ensure that you receive your order in perfect condition and with the quality you deserve, so if there is any delay in delivery due to production or lack of stock we will keep you informed. We will contact you at all times to provide you with updates on the status of your order and confirm the delivery date.

Your satisfaction is our priority and we strive to meet established delivery times. We appreciate your patience and understanding should there be any delays. We are committed to providing you with an exceptional product and will make sure it is worth the wait.

If you have any additional questions or need more information about the status of your order, please do not hesitate to contact us . We are here to help you at all times.

Thank you for choosing us and we hope you enjoy your product when it reaches your hands!

Please contact our Customer Service Center if your order details indicate that it was delivered, but not received.

For all orders placed online, a shipping confirmation with tracking information will be emailed to you. Please allow two to five business days after receiving your order confirmation email.

For more information about the status of your order, contact Customer Service from Monday to Friday, from 9:00 a.m. to 8:00 p.m. through our toll-free number 937 824 979 or via Whatsapp. Please note that our services are not available on weekends or holidays in Spain.

Import taxes, duties and related customs fees may be charged once your order reaches its final destination, and is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details about the charges, please contact your local customs office.

Once you have found the item you are interested in, click the 'Add to Cart' button. Then, follow the instructions provided to complete the ordering process.

Please note that the order will not be confirmed until you have completed the last step of the purchasing process, in which the system will request the necessary information to make the payment. To ensure the security of your transaction, you may be required to complete a multi-factor authentication process, as required by your bank.

We are available to assist you in every step of the purchasing process from Monday to Friday, from 9:00 a.m. to 8:00 p.m. through our toll-free number 937 824 979 or via Whatsapp. Please note that our services are not available on weekends or holidays in Spain.

At Brilianto, we are proud to provide you with a unique opening experience for every order. Our limited edition packaging is custom designed and personalized for each collection and the presentation will vary depending on the product you have purchased.

Our orders are usually delivered in an elegant and slim black rectangular box with a magnetic closure, which enhances the presentation of your jewellery. Each of these boxes is designed to reflect the exclusivity and sophistication of your purchase.

Inside, you will find a magnetic triptych that houses the product certifications, guaranteeing its authenticity and quality. Additionally, your jewelery will be presented on a base that has been personalized and specifically tailored.

To guarantee maximum protection during shipping, the packaging of the jewel or diamond will be housed in packaging that is also personalized and suitable for transport.

Our expert advisors are available to provide you with detailed and personalized information about our collections. Whether you want to learn more about the characteristics of a particular diamond, learn more about an exclusive collection or try customization options.

You can contact our Brilianto Customer Service through our toll-free number 937 824 979 or via Whatsapp . Our business hours are from 9:00 a.m. to 8:00 p.m., Monday to Friday. Please note that we are closed on weekends and on holidays in Spain.

To check the status of your order on Brilianto, simply log into your account and go to the "Orders" section. There you will find up-to-date details on the progress of your order. If you have any additional questions or require assistance, please do not hesitate to contact our Customer Service team.

At Brilianto, we dedicate a careful design and selection process to creating exceptional diamond collections. Each diamond is selected and extracted from ethical and sustainable sources, ensuring its unique and exceptional origin. Our mission is to offer diamonds with soul, that tell a story and represent a unique bond with great added value.

Our team of designers decide the units of each of our limited and exclusive edition collections, seeking to convey in each of our diamonds with soul, a unique and exciting narrative, creating jewels that become timeless treasures.

If the magic of our collection seduces you, it is possible to purchase several products that will allow you to create unique combinations and express your style in an unmatched way.

We will be happy to fulfill your order and ensure that all selected products are shipped safely and efficiently. Explore our collections by clicking here and find the pieces that best suit your style and taste!

In our limited and exclusive collections, you now have the opportunity to choose your own numbering!

Only during the pre-sale phase will you be able to select the number you like the most from the available pieces. Imagine having in your hands a unique jewel with a special number that identifies you.

Don't miss this opportunity to personalize your experience and be part of a truly exclusive collection.

Book now and choose your number before they run out by clicking here!

Subscribe to the Brilianto Newsletter and be the first to know all the news about our latest and upcoming collections!

As a subscriber, you will have exclusive access to pre-sales before the jewelry goes on sale to the public. You will be part of a select group that will be able to choose and acquire the most dazzling pieces before anyone else. Plus, you'll receive regular updates about our latest creations, special events and exclusive experiences.

Don't miss the opportunity to be part of the Brilianto Universe and be one step ahead in the world of luxury jewelry.

Subscribe now and be the first to shine with our collections!

Our Newsletter is located in the footer of the website. (Scroll down)

In the world of diamonds, there are different options to choose from:

• On the one hand, there are mined diamonds, which are extracted from the earth in a traditional way.
• On the other hand, there are general laboratory diamonds, which are created in a controlled environment.
• However, at Brilianto, we offer more than just diamonds. Our diamonds have added value and a unique soul.

Brilianto diamonds are more than just gemstones. Each of them tells a story, carries with it a special meaning and is imbued with a unique soul. Our expert artisans work with passion and dedication to create jewelry that transcends convention. Each Brilianto diamond is carefully selected and cut to highlight its exceptional beauty and brilliance.

By choosing a Brilianto diamond, you are choosing a jewel that goes beyond its aesthetic value. You are choosing a piece that has a story to tell, a piece that represents excellence in craftsmanship and commitment to quality.

Our diamonds are symbols of love, special moments and eternal beauty.

At Brilianto, we believe in innovation and creating diamonds with a unique soul. That's why we are proud to present our latest revolutionary technology:

The ability to obtain carbon from organic elements, such as the grass of a football stadium, to create our diamonds with soul.

Imagine the excitement of carrying with you a diamond that has been created from an element as symbolic and full of energy as the grass of a football stadium. Each Brilianto diamond formed from this process carries with it a special story and a unique connection to the world of sport and the passion that surrounds it.

Our team of scientists and diamond experts has developed innovative technology that allows us to extract carbon in a sustainable and environmentally friendly way. This carbon is transformed into high-quality diamonds, with unique characteristics and exceptional brilliance.

By choosing a Brilianto soul diamond, you are choosing a jewel that goes beyond its physical beauty. You are choosing a piece that represents innovation, sustainability, and connection to meaningful organic elements.

Each Brilianto soul diamond is a unique work of art that tells a story and carries with it a special energy.

So, if you are looking for a diamond that is more than just a stone, that has a unique soul and a special connection to the world around you, Brilianto soul diamonds are the perfect choice. Discover the magic of carrying with you a jewel that has been created from significant organic elements and shines with its own light.

If you decide to buy a diamond without certification, you risk spending more than the diamond is worth, which can be expensive if you ever want to sell it again.

Remember that a trusted seller will have no problem presenting you with an IGI certificate and explaining the characteristics of the diamond.

Certification in a diamond is important because it is a lifetime guarantee and provides the most relevant characteristics of the gem, based mainly on the " 4Cs ": Color, Clarity, Cut and Carat. ). The leader in gemological analysis and evaluation is the International Gemological Institute (IGI). It was inaugurated in 1975 and thanks to its large laboratories it is a world leader.

• Color: The color of a diamond is based on a scale ranging from D (Colorless) to Z (Yellow) and is determined by comparing the diamond to master stones of a predetermined color.
• Clarity: There are two types of clarity characteristics: Inclusions and stains. To rate a diamond's clarity, experts study the gem using a special viewer and a 10x magnifying glass to observe the number and nature of these features, as well as their size and position.
• Cut: Unlike other characteristics of the diamond, the cut is determined by man, not by nature. When evaluating the cut, experts take into account the precision of the cut, the proportions and finishing details, which influence the final appearance of the diamond (i.e. brilliance, dimensions)
• Carat (Carat): The carat of a diamond is determined by its weight. The larger the diamond, the higher its carat weight (1 carat is equal to 200 milligrams). IGI laboratory technicians accurately calculate the carat weight of the diamond using carefully calibrated instruments.

All of our Brilianto soul diamonds are certified by the prestigious International Gemological Institute (IGI). This certification is the result of a thorough evaluation process, carried out by our experts, which guarantees the authenticity, quality and purity of each gem. Each piece is delivered with a certificate that details in writing and graphically the key characteristics of the stone, including purity, color, proportions, symmetry, finish, shape, size and weight.

Introducing Brilianto Diamond NFTs!

Now, in addition to owning a unique and exclusive jewel, you will have the opportunity to acquire a digital certificate that supports the authenticity and history of your diamond. But that is not all. With each NFT, you will also receive exclusive videos of the moment the grass was extracted before a notary, as well as audiovisual content of the moments experienced over the years on that same grass.

Imagine holding a diamond in your hands with a digital certificate documenting its origin and authenticity, backed by a video of the exciting moment it was mined before a notary. You can also enjoy audiovisual content that will transport you to the moments lived on that lawn, creating a unique and emotional connection with your jewel.

• Brilianto diamond NFTs are a revolutionary way to preserve and share the history of your jewelry. You will not only be purchasing a piece of luxury, but also an immersive experience that will allow you to relive the special moments associated with the original lawn.
• Don't miss the opportunity to be part of this innovation in the world of jewelry. Purchase your Brilianto diamond with its digital certificate and immerse yourself in a unique and exciting experience.

Discover the magic of Brilianto NFT and take with you a jewel that tells an unforgettable story!

To schedule an appointment with our experts, simply contact us through our Customer Service at toll-free 937 824 979 or via Whatsapp . We are available Monday to Friday from 9:00 a.m. to 8:00 p.m. and we are happy to assist you.

Diamonds are durable gemstones, but they require certain care to maintain their brilliance and beauty over time. Here are some basic guidelines for diamond care:

1. Regular Cleaning: Clean your diamonds regularly to remove buildup of dirt, oils, and chemicals. You can use a soft brush and warm water with a little mild detergent. Avoid using abrasive products that could damage the stone or metal.
2. Proper Storage: Store your diamonds in a soft case or cloth bag to prevent scratches or damage. It is also advisable to keep them separate from other jewelry to avoid possible scratches.
3. Avoid contact with chemicals: Diamonds can be sensitive to certain chemicals, such as cleaning products, chlorine, and perfumes. Avoid direct contact with these products to avoid possible damage.
4. Periodic checkups: It is advisable to take your diamonds to a professional jeweler for periodic checkups. They will be able to verify the integrity of the stone and ensure that it is securely secured in its setting.

Remember that each diamond is unique and may require additional care depending on its setting and specific characteristics. It is always advisable to follow the manufacturer's instructions and consult a professional jeweler if you have any questions or concerns about caring for your diamonds.

18K gold jewelry with diamonds are precious stones that require proper care to maintain their beauty and brilliance. Here are some tips for maintaining these jewelry:

1. Regular Cleaning: Clean your 18K gold and diamond jewelry regularly to remove buildup of dirt, oils, and chemicals. You can use a soft, lint-free cloth or soft toothbrush with warm water and a little mild detergent. Avoid using harsh chemicals that can damage stones or gold.
2. Avoid contact with chemicals: Keep your jewelry away from chemicals such as perfumes, lotions, cleaning products and chlorine. These products can damage gold and affect the brilliance of diamonds. Additionally, avoid contact with corrosive substances that could scratch or damage the stones.
3. Proper Storage: Store your jewelry in a soft case or individual cloth bags to prevent it from scratching or tangling with each other. It is also advisable to keep them away from other jewelry to avoid possible scratches. If possible, store the jewelry in a cool, dry place to avoid oxidation of the gold.
4. Periodic checks: Take your jewelry to a professional jeweler for periodic checks. They will be able to verify the integrity of the stones and ensure that they are securely secured in their setting. They can also perform gentle polishing to maintain the shine of gold and diamonds.
5. Proper use: Avoid wearing your 18K gold and diamond jewelry in activities that may expose it to knocks or damage. Remove them before doing intense physical activities, sports or household chores that could put them at risk.

Remember that proper care of your 18K gold and diamond jewelry is essential to maintain its beauty and durability over time. It is always advisable to follow the manufacturer's instructions and consult a professional jeweler if you have any questions or concerns about the maintenance of your jewelry.

If you have 18K gold-plated sterling silver and diamond jewelry, here are some tips for its maintenance:

1. Gentle Cleaning: Wipe your jewelry regularly with a soft, lint-free cloth to remove dust and dirt. Avoid using harsh or abrasive chemicals that could damage the gold plating or diamonds.
2. Avoid contact with chemicals: Keep your jewelry away from chemicals such as perfumes, lotions, cleaning products and chlorine. These products can damage the gold plating and affect the brilliance of the diamonds.
3. Proper Storage: Store your jewelry in a soft case or individual cloth bags to prevent it from scratching or tangling with each other. It is also advisable to keep them away from other jewelry to avoid possible scratches.
4. Avoid contact with water and humidity: Although 18K gold-plated jewelry is waterproof, it is best to avoid submerging it in water or exposing it to prolonged humidity. This can help preserve the gold plating and keep the diamonds in optimal condition.
5. Periodic checks: Take your jewelry to a professional jeweler for periodic checks. They will be able to verify the integrity of the stones and ensure that they are securely secured in their setting. They can also perform gentle polishing to maintain the shine of the jewelry.

Remember that proper care of your jewelry is essential to maintain its beauty and durability over time. It is always advisable to follow the manufacturer's instructions and consult a professional jeweler if you have any questions or concerns about the maintenance of your 18K gold-plated silver jewelry with diamonds.

If your Brilianto diamonds or jewelry need professional cleaning or restoration, at Brilianto we offer restoration and repair services. You can contact us by clicking here for more details on how we can help you keep your diamonds in pristine condition.

At Brilianto, we rigorously protect our intellectual property rights. If you suspect a product or website selling imitations of Brilianto, please contact us . Your collaboration is essential to maintain the integrity of our brand.

• You can request returns within the first 30 days from the delivery date.
• Brilianto offers a free exchange and returns service.
• To start your return process, you can send us an email to the address info@brilianto.com providing your order number and address where you want the jewelry to be collected.
• Once your request is approved, our e-commerce department will send an identification label for you to print and place in a visible place on the package.

To make a return, use the same original packaging as the jewelry and include all seals, certificates and documentation.

Please note that returns will not be accepted and the contract cannot be canceled if the item has been tampered with, used or damaged.

Please note that Brilianto does not accept exchanges or returns on personalized items. Products purchased online cannot be returned to our physical stores.

Refunds will be made using the original payment method and will be processed within up to ten business days of receiving the return. Once the refund process is complete, you will receive a confirmation email.

We ask that you allow up to 10 business days from the time we receive your return so we can process it. Once this process is complete, you will receive a confirmation email.